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Page 1
CUSTOMER LOYALTY POCKETRAK EXCHANGE PROGRAM
(THIS FORM IS TO BE USED BY YAMAHA DEALERS ONLY.)
Should your customer encounter a problem that requires service for their OUT-OF-WARRANTY
(beyond one year from original date of purchase) Yamaha POCKETRAK unit, Yamaha will exchange
their POCKETRAK unit for a factor y refurbished model for an accommodation charge based on the
age of the unit. The replacement unit will have a six month Yamaha Manufact urers Limited Warranty
for refurbished product.
FEE SCHEDULE:
AGE OF UNIT FROM DATE OF PURCHASE EXCHANGE CHARGE
0 months through 12 months No charge-warranty exchange
13 months through 24 months $200.00
25 months through 48 months $250.00
INSTRUCTIONS:
1. Complete the exchange form on the following page.
2. Pack the POCKETRAK unit, its Owners Manual, and all of its accessories in the original box
or suitable alternative. Replacement accesso ries will be sent with the replacement
POCKETRAK unit.
3. Put the completed form, a copy of the bill of sale, and remittance (cashiers check, or money
order payable to Yamaha) in an envelope. If you choose, Yamaha can bill your dealer
account number for the fee (as listed above). Pleas e fill out the required billing information in
the form on the following page. Label the envelo pe Return Documents. Place the envelope in
the box with the product.
4. Seal the box securely, and ship the complete package via UPS or FedEx, insured and freight
prepaid* to:
YAMAHA Electronics Corp. USA
Attn: POCKETRAK EXCHANGE
6660 Orangethorpe Avenue
Buena Park, CA 90620
*(You will be required to pay all shipping and insurance costs for shipment to YAMAHA; and YAMAHA
will pay the return freight and insurance costs to ship the replacement product back to you.)
5. Upon receipt of the completed form, POCKETRAK unit, accessories and remittance, Yamaha
will ship out a replacement unit within 10 working days.
6. If you have not received the replacement unit within 15 business days, please dial
(714) 522-9000 to obtain th e status of your unit.
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Should you encounter any problem with your Pocketrak product, please follow the troubleshooting instructions in
your Owners Manual, and see the FAQs at
WWW.POCKETRAK.COM . Then, if your Pocketrak unit requires
service, please follow the instructions shown below. (NOTE: The following instructions and form apply only to
Pocketrak products, and only for wa rranty-covered repair or replacement service, as provided by the YAMAHA
One (1) Year Limited Warranty.)
INSTRUCTIONS:
1. Complete the service/exchange form below.
2. Pack the Pocketrak unit, its Owners Manual and all its accesso ries in the original box or a suitable alternative.
If YAMAHA elects to exchange your Pocketrak unit, you will receive replacement accessories with your
replacement product. If you require additional information, please call YAMAHA at (714) 522-9000.
3. Put the completed service/exchange fo rm and a copy of your original sales receipt into an envelope. Label the
envelope Return Documents Enclosed. Place this envelope in the box with the product.
4. Seal the box with packing tape and ship the complete package via United Parcel Service or FedEx, insured and
freight prepaid* to:
YAMAHA CORPORATION of AMERICA
Attn: Pocketrak SERVICE/EXCHANGE
6600 Orangethorpe Avenue
Buena Park, CA 90620
Within the terms of your YAMAHA Limited Warranty, the Pocke trak will be serviced and returned to you or it will be
replaced with a new or refurbished product as soon as reasonably possible.
*(You will pay all shipping and insurance costs for shipment to YAMAHA; and YAMAHA will pay all warranty- covered service or exchange costs plus shipping and insurance costs when returning a product to you.)
SERVICE/EXCHANGE FORM
Your Address (i.e., the street address to which YAMAH A should ship the serviced or exchanged product)
Name: _________________________________________________________________
Street Address: __________________________________________ Apt. #: ___________________
City: ________________________________ State: __________ Zip Code: ___________________
Your daytime phone number: __________________________________________ (8 AM to 5 PM Pacific time)
Detailed reason for return (use additional paper if necessary): ______________________________________
_________________________________________________________________________________
_________________________________________________________________________________
Pocketrak model you are shipping to YAMAHA
Model number: ________________________ Serial Number: _______________________________
Remember, the box you ship to YAMAHA must include the following:
1. The Pocketrak unit.
2. Owners Manual and all the accessories
originally supplied with the Pocketrak.
3. Sales receipt showing date and place of purchase.
4. Completed service/exchange form.
IF THE WARRANTY HAS EXPIRED, LEARN ABOUT YAMAHAS POCKETRAK CUSTOMER-
LOYALTY PROGRAM AT
WWW.POCKETRAK.COM OR CALL (714) 522-9000, MONDAY
THROUGH FRIDAY, 8:30 AM TO 5:00 PM PACIFIC TIME.