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ISSUE #4 WHY DO I RECEIVE AN OUT OF MEMORY ERROR
MESSAGE WHEN ADDING SO NGS TO MY MP3 PLAYER
This error message indicates that the MP3 player memory is full. To add new
songs to the MP3 player, you will need to create space by deleting exist\
ing files.
ISSUE #5 HOW DO I TRANSFER MY MP3 FILES INTO THE MP3
PLAYER
Connect the MP3 player to the USB port of your computer. Copy and Paste \
or
Drag and Drop your MP3 files from your source folder into the MP3 player\
(removable drive). You cannot directly download an MP3 file from a web\
site into
the MP3 player. The files need to be saved on your computer first.
ISSUE # 6 WHY DOES MY MP3 PL AYER SHOWS BLACK SQUARES
If your MP3 player shows the black squares then it means the firmware is\
corrupted. The firmware needs to be reset/upgraded. See issue# 10.
ISSUE # 7 WHY DOES MY MP3 PLAYER READ NO AUTHORITY
If your MP3 player reads no authority, it mean s you are using a WMA file with DRM (Digital
Rights Management). The WMA file is a protected file and cannot be played on the MP3 player.
You will need to remove the DRM prior to transf erring the file into the MP3 player. If you are
using Windows Media Player, go to the H ELP section and read up on Rip Setting.
If you are using a third party program, please consu lt their customer service for support on
ripping.
If you are still having difficulty setting up your MP3 player, please contact Customer Care
/ Technical Support, Monday-Friday 8:00 AM -“ 8:30:00 PM EST, Saturday and Sunday 9:00 AM -“ 5:30 PM EST. You can also reach us online at
customerservice@cobyusa.com or techsupport@cobyusa.com
1-800-681-2629 OR 718-416-3197
