Page 1
My 23425 DAC is plugged into my PC, the USB indicator is selected and shows green (rDAC only), but I get no
audio. It is the default USB audio device, but I still get no sound (or sound through my laptop speakers) for my open
application.
Some operating systems such as Windows XP cannot switch between different audio outputs whilst an application (such as iTunes, Windows Media Player or a web browser) is running. The solution is to connect and install the DAC before starting any audio applications. If you have already started an audio application before plugging in the DAC, close and re-open the application.
It is advisable to plug in the DAC before turning your computer on, so that it will be fully initialised before you start any of your applications.
I keep hearing operating system sounds through my hi-fi system when my 23425 DAC is connected. I do not want to
hear sounds every time I get an email, click a link etc. How can I stop these?
Operating system sounds can be turned off using the settings controls for each particular operating system.
Windows XP:
Via the Control Panel, open Sounds and Audio Devices. The second tab, Sounds, shows a drop-down box to select the sound scheme. Select the sound scheme called No Sounds. Press the OK button to confirm.
MacOS X:
Via the Apple in the top-left corner of the screen, select System Preferences. Under the Hardware section, select Sound. In the Sound Effects tab, click the tickbox labelled Play user interface sound effects to remove the tick. If you still hear unwanted sounds, drag the slider labelled Alert volume all the way to the left.
Windows 7:
Via the Control Panel, open Sound. The third tab, Sounds, shows a drop-down box to select the sound scheme. Select the sound scheme called No Sounds. Press the OK button to confirm.
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My 23425 DAC is plugged into my PC, has the green USB indicator (not rWave), is selected as the playback device, but
still I get no audio. What gives?
It has been observed during product development and testing that some operating systems occasionally require manual intervention in order for the DAC to install successfully. This is most likely to occur if the DAC is plugged into a different USB port on a PC to where it was previously connected.
Windows XP exhibits this issue. The remedy is to un-install the device from the operating system to give Windows XP a clean start when the DAC is next attached. Follow these instructions (with the rDAC connected) to remove the rDAC from Windows XP, then re-attach the rDAC.
1) Via the Control Panel, select System. In the System Properties, select the Hardware tab. Click the button Device Manager.
2) In the Device Manager, under the View menu, turn on the option Show Hidden Devices.
